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Stripe is the billing source that defines which customers Outlit monitors — churn monitoring covers paying and past-due customers, and Stripe supplies MRR, subscription state, and billing-confirmed renewal outcomes.

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Connect

Outlit supports two Stripe connection methods. The setup form shows the method enabled for your workspace: Use a restricted key, not a secret key — it scopes Outlit to read access on customers, subscriptions, invoices, and the related objects it needs. Keep the key rotatable; if you revoke it in Stripe, the connection shows an error until you reconnect. If you need another method, ask your Outlit contact.

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After connecting

  1. Historical sync runs in the background. Customers, subscriptions, and invoices import; MRR appears on profiles as data lands.
  2. Finish webhook setup if prompted. Credential connect and event webhooks can be separate steps — the connection’s detail panel shows whether webhooks are live.
  3. Billing customers match to your accounts — see identity notes below if a Stripe customer lands on the wrong profile.

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What billing enables

  • The monitored customer set (paying + past-due) for the Churn responsibility
  • MRR and plan context on customer profiles and Attention cards
  • Billing signals — delinquency, subscription changes — inside churn cases
  • Billing-confirmed outcomes on renewal cycles

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Customers that don’t match

Stripe customers are matched to Outlit customers by domain, email, and stored identifiers. Where a match is ambiguous, the link waits for confirmation rather than guessing — unmatched or mismatched billing customers surface on the customer’s Coverage tab or as an identity issue. Confirming a match is a deliberate click; see Customers.

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Troubleshooting

The Stripe connection errored or never finished — open Integrations and check its status. Reconnect, then check Responsibilities → Churn for current coverage.
The Stripe customer isn’t matched to the Outlit customer yet — check the Coverage tab for a pending or suggested match.
Webhook setup is separate from credentials. Finish it from the Stripe connection detail, or ask your Outlit contact if the workspace was provisioned with guided setup.