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Gmail and Google Calendar are personal connections: each teammate connects their own account, and Outlit sees only the mailboxes and calendars actually connected. Coverage grows as your team connects.

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Who connects it

Members can connect their own Gmail and Google Calendar accounts. During onboarding, each invited teammate lands on the connect step; after onboarding, connect anytime from Integrations → Gmail or Google Calendar.

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Connect

OAuth through Google — approve the scopes, return to Outlit. That’s the whole setup; there’s no workspace-level mapping.

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What it unlocks

  • Relationship evidence — email threads with customer contacts become source evidence on profiles and in case assessments.
  • Stakeholder signals — a champion going quiet, a new procurement contact, sentiment shifts in replies.
  • Calendar context — upcoming customer meetings, recurring cadence gaps.
Connecting your own Gmail lets approved follow-ups send from your mailbox. Coverage is additive: if a customer’s champion emails three people on your team, Outlit sees the threads for whoever connected. A “no email coverage” note on a case usually means the right teammate hasn’t connected yet — not that email is broken.

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Troubleshooting

If the threads exist in a teammate’s mailbox, they need to connect theirs. If the threads are in yours, give the initial sync time to index.
Drafted emails send through the approver’s connected Gmail — connect your own mailbox first.
Depending on your Google Workspace admin settings, connecting a third-party app may need admin approval — your Google admin can allowlist Outlit.