How Outlit works
1
Connect your tools
Connect the systems that hold your customer context: CRM, billing, product usage, support, and
conversations. The Outlit team helps you set up your workspace and monitoring.
2
Review your first attention items
Outlit connects records into customer profiles and surfaces the accounts that need
attention now, with the evidence behind each finding.
3
Review the next step
An item may include a proposed approach. Choose how to proceed, and review any email draft
before Outlit sends it. See actions and approvals.
For customer success teams
Get started
Connect data and see your first attention items.
Attention
What Outlit flags, and the evidence behind each item.
Actions and approvals
Review proposed approaches and approve email drafts before they send.
Catch churn early
Spot declining usage and quiet champions before renewal.
Find expansion opportunities
Surface accounts that are ready to grow.
Work a renewal
Review renewal dates, account evidence, and next steps.
For developers and agents
Use Outlit with agents
Connect through the CLI, MCP server, or agent skills.
Track your first event
Trace first visits through conversion with the Outlit Browser SDK, then add product events.
API reference
REST endpoints and the canonical OpenAPI contract.