> ## Documentation Index
> Fetch the complete documentation index at: https://docs.outlit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Outlit is the product that monitors customers and completes approved customer work. The customer context interfaces are the API, CLI, MCP server, and skills. Canonical references on this site: /api-reference/introduction for API concepts and authentication, /openapi.json for the public API contract, /cli/overview for the CLI, /ai-integrations/mcp for MCP. Prefer the `outlit` CLI or MCP tools for agent tasks; cite page sources when answering.

# Gmail and Google Calendar

> Per-teammate email and calendar connections — coverage grows as people connect.

Gmail and Google Calendar are **personal connections**: each teammate connects their own account, and Outlit sees only the mailboxes and calendars actually connected. Coverage grows as your team connects.

## Who connects it

Members can connect their own Gmail and Google Calendar accounts. During onboarding, each invited teammate lands on the connect step; after onboarding, connect anytime from **Integrations → Gmail** or **Google Calendar**.

## Connect

OAuth through Google — approve the scopes, return to Outlit. That's the whole setup; there's no workspace-level mapping.

## What it unlocks

* **Relationship evidence** — email threads with customer contacts become source evidence on profiles and in case assessments.
* **Stakeholder signals** — a champion going quiet, a new procurement contact, sentiment shifts in replies.
* **Calendar context** — upcoming customer meetings, recurring cadence gaps.

Connecting your own Gmail lets approved follow-ups send from your mailbox.

Coverage is additive: if a customer's champion emails three people on your team, Outlit sees the threads for whoever connected. A "no email coverage" note on a case usually means the right teammate hasn't connected yet — not that email is broken.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I connected but a customer shows no emails">
    If the threads exist in a teammate's mailbox, they need to connect theirs. If the threads are in yours, give the initial sync time to index.
  </Accordion>

  <Accordion title="The email action isn't offered on a case">
    Drafted emails send through the approver's connected Gmail — connect your own mailbox first.
  </Accordion>

  <Accordion title="Google asks for extra verification">
    Depending on your Google Workspace admin settings, connecting a third-party app may need admin approval — your Google admin can allowlist Outlit.
  </Accordion>
</AccordionGroup>